I'd be tempted to send TKI's boss (or maybe his boss's boss) a letter explaining that if this doesn't begin to be dealt with soon (say, a fortnight before TKI actually does a damn thing that doesn't involve ignoring your schedule), then you will demand a reduction in the cost of the work. When it reaches zero, you can start billing them. Don't forget to add administration charges onto it once you start sending bills. :D
...or, you can do the more 'sensible' thing, which is formally complain and then mutter about it and contact Trading Standards.
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branchandroot
no subject
Date: 2009-02-10 01:37 pm (UTC)...or, you can do the more 'sensible' thing, which is formally complain and then mutter about it and contact Trading Standards.